Shipping Policy

Last updated: 1 July 2026

1. About this policy

1.1 This Shipping Policy applies to trailers, parts, and accessories ordered from Forgeline Group Pty Ltd (ABN 72 695 157 512) (Trailmaster, we, us, or our) and/or our authorised dealer network.

2. Trailers

2.1 ACTIVE POD trailers are built to order. Build times vary by model, specification, and current production schedules and will be confirmed with you at the time of order.

2.2 Where you purchase through an authorised dealer, your trailer is shipped to that dealer, and you collect it from them once ready. If you purchase directly from Trailmaster, your trailer can be shipped to a depot near you, to a depot of your choice within our available network, or collected directly from our workshop in Wangaratta.

2.3 The cost of getting your trailer to the dealer or depot is included in the purchase price.

2.4 You will be contacted to arrange collection or delivery once your trailer is ready.

3. Parts and accessories

3.1 All parts and accessories are manufactured and dispatched from our Wangaratta workshop. Lead times vary by item and will be advised to you at the time of purchase.

3.2 We use a range of carrier partners to deliver parts and accessories, selected to ensure convenient and efficient delivery for each order.

3.3 Shipping costs are quoted individually based on the order, item size, and destination.

4. Delivery areas

4.1 We currently deliver Australia-wide, including regional and remote areas. We do not currently offer international shipping, although this is under consideration.

4.2 Smaller items can generally be delivered directly to a PO box address. Larger or bulkier items will need to be delivered to a depot or residential address, in line with the requirements of the carrier handling that delivery.

5. Order tracking

5.1 Tracking details are provided once your order has been dispatched, so you can follow its progress to delivery.

6. Delivery issues

6.1 Please ensure your delivery address and contact details are correct at the time of order. We are not responsible for delays or non-delivery caused by an incorrect address provided by you.

6.2 If your order arrives damaged, please contact us as soon as possible with photos of the damaged item and packaging, so we can arrange a repair, replacement, or refund in accordance with our Returns Policy and the Australian Consumer Law.

6.3 If your order does not arrive within the expected timeframe, please contact us, and we will follow up with the carrier on your behalf.

7. Risk and title

7.1 Risk in the goods (responsibility for loss or damage) passes to you on delivery or collection. Legal title and ownership of the goods do not pass to you until the goods have been paid for in full and we have issued a zero balance invoice as proof of ownership.

8. Contact us

If you have any questions about this Shipping Policy, please contact us: